Saving GTServe objects

Templates as well as actions and messages related to this template can be saved via an export in GTAnswer:

• Start GTAnswer
• Login to the instance with an account that has at least developer rights.
• In the main menu, select the “Export” command.
• Specify the export file
• Choose the templates and actions to export
• Validate the export

An import of this .gtexport file into a GTServer instance can be performed to recreate the document templates as well as the actions and messages related to these templates.

Warning: When loading a gtexport, all triggers are disabled.

Backup of the GTServer database and the client database

Both databases must be backed up by the company’s database server management team.

Important note on restoration: Restoring the GT database will restore the state of the information of the GTServer service at the time of the backup.  All the actions performed since this backup will have to be performed again if the GTServer service has already performed these actions: transmission of a response with GTAnswer, launch of a campaign, relaunch, etc… In the same way, the responses transmitted by email or GTWeb and already “consumed” by the GT instance will have to be sent back to the GTServer.

In the case of a GT database under SQL Server, the backup must not be made in the form of an SQL script.